Shipping policy

Shipping Policy

Thank you for shopping with Audacity In Black. We strive to ensure that your shopping experience is smooth and hassle-free. Please read the following shipping policy carefully to understand how your order will be processed and delivered.

Order Processing Time:

• All orders are made to order and are processed within 2-5 business days (can be longer during the holidays) after order is placed.
  

Shipping Methods and Rates:

• We offer standard shipping through reputable carriers such as USPS, DHL and FEDEX.
• Shipping rates and delivery times may vary depending on the destination and the selected shipping method.
• Free shipping is available for orders with 2 or more products within the United States.

Estimated Delivery Times:

• Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
• Estimated delivery times vary based on products and destination.
  • Standard Shipping: sweatshirts & hoodies  3- 5 days after processing, for t-shirts 12-14 days after processing.
    
  • Express Shipping: 2 days

International Shipping:

• We offer international shipping to select countries. International shipping rates and delivery times may vary.
• Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.

Shipping Restrictions:

• We currently do not ship to P.O. boxes or APO/FPO addresses.
  

Order Tracking:

• Once your order has been shipped, you can track its status using the tracking number provided in the shipping confirmation email.
• If you encounter any issues with tracking your order, please contact our customer support team for assistance.

Order Status and Updates:

• You will receive email notifications regarding the status of your order, including confirmation, processing, and shipment updates.
• You can also go to our website to track the progress of your order.

Damaged Shipments:

• In the rare event that your shipment is damaged, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue and ensure that you receive your order or a refund as soon as possible.

Contact Us:

• If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer support team. We are here to assist you.

Audacity In Black,1130 S Canal Street, Chicago, IL 60607, 224-345-1023, support@audacityinblack.com, [live support hours are between 9:30 AM - 5:30 PM CST Monday - Friday.

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